Group Lead Customer Support Diagnostics

Introduction to the job

Are you an experienced professional, with proven experience in stakeholder management and change management? Do you have a vision on how our Customer Support organization should shape and drive our operational excellence in order to improve Diagnostics? Do you enjoy the challenge of defining high impact projects and to work cross-sector and cross-business line environment? Do you have a process improvement mindset? Group leaders enable our operations to reach Operational Excellence by managing both internal and external stakeholders, enhancing the team capability and driving the vision of the roadmap and products. Would you like to be a part of the state-of-the art technology innovation happening at ASML? If so, then a job as Group Leader Diagnostics within ASML’s IAS Diagnostics may be right for you!

Job Mission

As an ASML Group Leader, you are expected to optimize the performance of a multi-disciplined team. This requires insight into each individual’s personal strengths and weaknesses, so you can assign projects to the best-suited personalities and provide appropriate coaching for personal growth. Also, you must ensure the most efficient way of working for your group, continuously identifying and implementing structural improvements, planning and implementing new technology strategies that help ensure faster time-to-market. We want you to lay foundations today that will help ensure ASML remains at the forefront of technology in the years to come

You will also act as the technical owner for part of diagnostic service development; you will be responsible for defining the diagnostic requirements and their implementation. You will need to master the complexity of designing for service in a unique and highly demanding environment where performance, availability and costs are the major driving forces.

In addition to excellent leadership, coaching and analytical skills, you will need communication skills – to convince, motivate and inspire colleagues across multiple sectors working in different continents that are charged with implementing your requirements for process, software, organization and supporting infrastructure improvements. You have functional domain ownership in order to drive for efficiency, cost reduction, continuous improvement, and knowledge management. You will also need to be a good listener and negotiator in order to effectively engage and motivate stakeholders.

Role and Responsibilities

As Group Leader Diagnostics you are responsible to ensure both team management and integration of the breakthrough project into the organization.

The job requires balancing between people management and technical content.

You will drive the realization of Service requirements through participation in the definition, realization and verification of service products and infrastructure.

You are Responsible for driving (part of) the Diagnostic roadmap , which entails, however is not limited to:

• Define and maintain a resource roadmap;
• Allocate projects and agree targets with the best-suited people;

Coach group members in their job and optimize their personal growth.

• Shape and continuously improve the diagnostic competence across sectors.
• Be able to drive the functional domain knowledge of diagnostics products  
• Ensuring and reviewing the value of the work the Team performs;

- Securing relevant stakeholders are managed and expectations are aligned

• Alignment with Stakeholders  (up to 20% travel)
• support driving the Integration of the roadmap in the product/projects/sector across ASML  
• - Contribute to the creation of the diagnostic roadmap and its contribution to business revenue (Service Agreements) and cost (OPEX).

Your interfaces are within the Customer Support sector (Program management, operations, engineering), as well as cross sector with System Engineering (SE), Development & Engineering (D&E), Information Technology (IT), Factories (TF and EF), and business process improvement (BPI) .

Education and experience

MSc level in physics, electronics, mechatronics, software development, data science or information technology.

Experience

At least five years’ experience in a Hi-tech Engineering environment or similar. Multidisciplinary, broad technical scope and track record in service or engineering leadership.

Advantage is experience with semi-conductor industry, Agile way of working and MVP concept, product knowledge from customer usage prospective.

Skills

• Eagerness to learn and expand your knowledge,
• Result-oriented and high stress-tolerance,
• Strong analytical ability with a pragmatic attitude,
• Work in and drive multidisciplinary teams in a dynamic environment,
• Able to structure and maintain overview,
• Has a helicopter view, can cover a broad technical scope,
• Strong stakeholder management and able to deal with resistance,
• Change manager,
• Team builder with positive attitude and “can-do” mentality.
• Act like an entrepreneur.
• Agile
• Previous experience in leading a group of senior professionals

The following skills are not a pre-requisite but provide advantage:

• Data science and machine learning
• ASML Experience

Context of the position

CS IAS Diagnostic team supports the Customer Support Management Team in realizing their vision and strategy through the definition of diagnostic roadmaps, building blocks, and projects for processes, software, organization and supporting infrastructure. We own and drive the CS diagnostic requirements for ASML  products.

The holder of the Group Leader diagnostics position reports to the Department manager of CS Diagnostics and is operational within multidisciplinary projects.

Other information

Willing to travel, several times per year (USA, Europe, Asia), max. 20% of the time.

Please add your complete, recent CV and cover letter for this position to your application. We can't process your application without the above mentioned documents.

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that Diversity and inclusion is a driving force in the success of our company.

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Work Experience: 4-9 years

Travel: 25%

Education Level: Master,PhD

Employment Type: FULL_TIME

Team: Customer Support

Technical Field: